My daily readings 03/29/2011
Jack Dorsey & The Golden Gate Bridge (Exclusive Video)
I want to talk about how we build things here, a little bit about the product, the work we do and the work we need to do. So, this is something I put on our Wiki a long time ago [shows slide], as one of our principles is to delight our users. But then I realized it’s more important to delight their users, which are their customers and payers. And the more we focus on that payer experience, the more we focus on really making that magical — and designing it. We win, our users win, and we get more users.
Posted from Diigo. The rest of my favorite links are here.